All of our fresh pineapple is shipped using Fedex 2-day service, which guarantees arrival 2 days from the shipping date. When shipping via Fedex, the “Ship To” address must be a physical address and not a PO Box since Fedex cannot deliver to Postal Boxes.
Because pineapple is a perishable product, we ship only on Mondays, Tuesdays and Wednesdays to avoid having the product sit over the weekend. Orders will be shipped within 5 business days of receipt and confirmation of your order. Orders must be in by 3pm Hawaii Time of the day prior to shipping (i.e. Sunday by 3pm for Monday shipping, Monday by 3pm for Tuesday shipping, etc..). Any fresh pineapple orders received after 3pm on Tuesdays may possibly be shipped on Wednesday (if we can do it) but may be held until the following Monday shipping. If the shipment must be “rushed”, please call Customer Service at 808-921-5899 or email us at firstname.lastname@example.org with the order number in the subject line.
Our other products (i.e. coffee and other dried goods) can be shipped via Fedex or U.S. Postal Service, using methods available for your area. These additional shipping methods will appear as options during the checkout process. If purchasing anything other than fresh pineapple (such as coffee, and other dried goods) we will ship as soon as we can, or we will notify you if we have any delays. If you are ordering fresh pineapple and dried goods together in the same order, we will ship all of the items together if they fit into the box but it will be shipped on the next possible shipping day for fresh pineapple (the next Monday, Tuesday or Wednesday) so the box will not sit over the weekend in transit.
We work hard to meet expectations and ship your product on-time. However, due to shipping factors outside of our control (such as severe weather conditions, criminal acts, labor disputes, or any other disruptions in air or ground transportation), there is the chance your product will not arrive on the expected date. Hawaii Pineapple Company reserves the right to delay the shipping of fresh pineapple orders if there is inclement weather that prevents us from harvesting or if the fruit quality is not up to our standards for these orders. If there is a delay of more than 5 working days, we will try to contact you with further information.
If you have a Release Signature on-file with FedEx which authorizes FedEx to deliver the package without obtaining a signature, please consider having it removed to ensure your package will not be left in conditions that will result on the overheating or freezing of your fresh product.
Sorry, fresh fruit returns are not possible. If there are any quality problems or you have questions regarding a delayed shipment, please email us at email@example.com, send us a fax at 1-866-542-9741 or contact the office at (808) 921-5899 during business hours: 8:00 a.m. to 2:30 p.m. HST (Hawaii Standard Time), Monday-Friday; closed weekends and holidays.
Please allow 48 hours for our staff to investigate your inquiry and get back to you. If you have already placed an order, please include the order number with your message. Mahalo!